Frequently Asked Questions
Everything you need to know about shopping with ONO.
How long will it take to receive my ONO order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return or exchange.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are ONO products sustainably made?
Ethical production is at our core. We partner with certified manufacturers who prioritize fair labor practices and utilize eco-friendly materials whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna and Afterpay.
Can I track my shipment?
Yes. Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.